Help & FAQ

Browse the live catalog of experiences, open the listing that fits your plans, and add it to your cart. For single-item checkout, BeachBook now takes you straight into Paystack after you confirm the live date, guests, and slot.

Listing prices and cart totals are live. After you confirm your booking details, BeachBook opens a secure Paystack checkout and then verifies the paid amount before marking the booking as fully paid.

Yes! Head to your My Bookings page to view, modify, or cancel your upcoming bookings. Please note that cancellation policies vary by vendor — some may offer full refunds up to 24 hours before the experience, while others may have different terms.

Yes. This marketplace flow does not capture card details directly today, so there is no fake payment form storing anything locally. When the hosted payment step ships, it will use the production payment processor instead of collecting card data inside this page.

We recommend bringing sunscreen, sunglasses, a hat, comfortable clothing, and a towel. Some trips may provide life jackets and refreshments, but check the specific listing details for what’s included. Don’t forget your camera to capture the moments!

Safety is our top priority. If weather conditions make the experience unsafe, the vendor will contact you to reschedule to a suitable date. If rescheduling isn’t possible, you’ll receive a full refund to your original payment method.

Your confirmation email will include the exact meeting point address along with GPS coordinates and a map link. If you have trouble finding the location, contact the vendor directly using the phone number provided in your booking confirmation.

Yes, you’ll need a free BeachBook account to complete a booking. Creating an account is quick and easy — just provide your name, email, and a password. This lets you track your bookings, leave reviews, and receive updates.

We’d love to have you on BeachBook! Visit our For Vendors page to learn more about partnering with us. You can apply to list your beach, venue, or experience and start receiving bookings from our growing community of beach lovers.

After completing an experience, head to your My Bookings page. You’ll find a “Leave Review” option next to each completed booking. Your feedback helps other guests discover great experiences and helps vendors improve their offerings.